Workplace Recognition and Incentive Programs

Performance can be an elusive concept. It deals with the outcomes, results and accomplishments achieved by a person, group, or organization. Too often, the term performance is confused with behavior. In human performance improvement (HPI), there is a clear distinction between these terms.

A simple way to distinguish them is to view performance as the end result and behavior as a means to that end. Behaviors are thus the actions that can contribute to accomplishments, but they are not in themselves accomplishments.

Stated another way, behaviors are what people take with them and accomplishments are what they leave behind.