Results matter, because as Towers Watson showed in Driving Business Results through Continuous Engagement, a 2008/2009 WorkUSA Survey Report, consultants have found that: Highly engaged employees are twice as likely to be top performers. Three-quarters of them exceed performance expectations. They miss fewer days of work due to illness. They more readily identify with the organization and its customers. High employee engagement is correlated with high client satisfaction. Regardless of industry we are all facing some tough economic times. Now more than ever we need to ensure we are connecting with our employees. Help them understand the business realities of today, but also share the company’s strategy to respond to the environment and profitability grow. Three Steps to Engagement Decide what your goals are and the desired outcomes you want from an engagement initiative Clearly communicate the...