Workplace Recognition and Incentive Programs

Employee Engagement vs. Employee Satisfaction

Posted on March 7, 2013 by Carl Bonura in Engagement, Motivation Stream, Uncategorized

Employee satisfaction and employee engagement are similar concepts on the surface, and many people use these terms interchangeably. Employee satisfaction covers the basic concerns and needs of employees. It is a good starting point, but it usually stops short of what really matters.

Consider the following definition of employee satisfaction and definition of employee engagement.

Employee Satisfaction Definition:

Employee satisfaction is the extent to which employees are happy or content with their jobs and work environment.

Employee Engagement Definition:

Employee engagement is the extent to which employees feel passionate about their jobs, are committed to the organization, and put discretionary effort into their work.

Passion, commitment, and most importantly, discretionary effort… Engaged employees are motivated to do more than the bare minimum needed in order to keep their jobs. By contrast, satisfied employees are merely happy or content with their jobs and the status quo. For some, this might involve doing as little work as possible.

Employee satisfaction or job satisfaction is, quite simply, how content or satisfied employees are with their jobs. Employee satisfaction is typically measured using an employee satisfaction survey. These surveys address topics such as compensation, workload, perceptions of management, flexibility, teamwork, resources, etc.

These things are all important to companies who want to keep their employees happy and reduce turnover, but employee satisfaction is only a part of the overall solution. In fact, for some organizations, satisfied employees are people the organization might be better off without.

You want fully engaged employees. To discover how to engage the hands, hearts and minds of your employees, contact us.